(1) PAYMENT

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in our destination but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Journeys, hotels or resorts bookings during the peak season, online sales of medicines, online training or consultation programs full payment is required to be sent in advance.

(2) CANCELLATION POLICY

In the event of cancellation of tour / travel / package services due to any avoidable or unavoidable reason, we must be notified in writing. Cancellation charges will be effective from the date we receive the written notice and will be as follows:
60 days prior to arrival: 10% of the tour / service cost
45 days prior to arrival: 20% of the tour / service cost
15 days prior to arrival: 25% of the tour / service cost
07 days prior to arrival: 50% of the tour / service cost

LESS THAN 72 HOURS OR NO SHOW: NO REFUND
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required)

SOME CANCELLATION AND REFUND POLICIES ARE OUT OF OUR CONTROL:
Medical service cancellations will follow the medical and pharmacy team's policy.
Hotel refunds will follow the hotel's cancellation policy.
Train ticket cancellations will follow the railway's policy.
Flight ticket cancellations will follow the airline's policy.
Training fee cancellations will follow the applicable academic policy.

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

(3) OUR LIABILITIES & LIMITATIONS:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

(4) LAW & JURISDICTION:

For all complaints, suits, claims or disputes relating to products or services offered by Niketha Ventures, the applicable jurisdiction will be as specified in the governing terms and conditions.